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Radsmart Receiver executable file Disappears 🚫

1. Windows Defender Issue 🛡️​

Problem​

radsmart_receiver.exe may sometimes be flagged or blocked by Windows Defender, mistaking it as a potential threat.

Check the following steps to resolve this issue ⌨️

To prevent this, add the folder where radsmart_receiver.exe is installed to the exclusions in Windows Defender.

  1. Open Windows Security:

    • Search and open Windows Security from the Start menu.

  2. Navigate to Virus & Threat Protection:

    • Select the 'Virus & threat protection' option.

  3. Manage Settings:

    • Scroll and click on 'Manage settings' under 'Virus & threat protection settings'.

  4. Add Exclusion:

    • Scroll to 'Exclusions' and click on 'Add or remove exclusions'.
    • Click 'Add an exclusion', select 'Folder'.
    • Navigate to and select the folder where radsmart_receiver.exe is installed.

This will instruct Windows Defender to bypass scanning the specified folder, thus preventing it from mistakenly removing or blocking the radsmart_receiver.exe file.

2. Issues with Other Antivirus Programs 🚨​

Problem​

If the client is using an antivirus program other than Windows Defender, and it's flagging or blocking radsmart_receiver.exe, this might be due to the antivirus software identifying the receiver as a potential threat.

Solution​

In such cases, the resolution might vary based on the specific antivirus software you are using.

  1. Contact Developer Team:

    • Reach out to the RadSmart developer team for assistance.
    • Provide details about the antivirus software the client is using, along with any messages or alerts received.

  2. Antivirus Support:

    • You may also consult the antivirus software's support documentation or help center for instructions on adding exceptions or exclusions.
warning

It's important to proceed with caution and ensure that you are adding exceptions only for the RadSmart software.